These Terms & Conditions ("Terms") Golds Live ("we", "platform") and our users ("you", "member"). By creating an account or using Golds Live, you are considered to have accepted these terms and conditions. Please read them in full before registering.
Golds Live is strictly for individuals aged 18 and above. Providing false information during age verification may result in account termination and forfeiture of any remaining balance.
1. Account Registration & Eligibility
To open an account with Golds Live, you must meet the following requirements:
- You must be 18 years of age or older.
- All information provided during registration must be truthful, accurate, and complete.
- Each person may only create one account.
- A valid mobile number is required to create an account.
- Accounts cannot be transferred to another person.
Golds reserves the right to verify the information provided at registration. If any information is found to be false or incomplete, the account may be suspended — and no exceptions will be made to this decision.
About Multiple Accounts
Creating multiple accounts under the same name is strictly prohibited. If detected, the balances and bonuses of both accounts will be forfeited. Different members of the same household may open separate accounts, but each person must register with their own valid identity.
2. Account Security & Responsibility
It is entirely your responsibility to keep your Golds account password and login details confidential. If you suspect unauthorized access to your account, contact us immediately at support@golds.live.
- Golds Live will never ask for your password or OTP.
- You are responsible for all activity on your account.
- Logging in to your account over public Wi-Fi carries security risks.
- Use a strong password and update it regularly.
3. Deposit & Payment Methods
To make a deposit on Golds Live, log in to your account and go to the Payment section. The following payment methods are supported:
- BKash (Personal & Merchant)
- Nagad
- Rocket
- Bank Transfer (designated banks)
The minimum deposit amount is ৳100 (one hundred taka). Always keep the receipt or transaction ID for each deposit — it will come in handy if any issues arise.
Only deposit from a payment account registered in your own name. Third-party deposits are not accepted and any such transactions will be automatically reversed.
4. Withdrawal & KYC Verification
To make a withdrawal, your account must have an available balance and any applicable bonus wagering requirements must be completed. The minimum withdrawal amount is ৳300.
For security purposes, withdrawals above a certain amount may require KYC (Know Your Customer) verification. This process requires one of the following identity documents:
- National ID Card (NID)
- Passport
- Birth Registration Certificate (to verify age of 18)
Completing KYC speeds up the withdrawal process. Once verified, you won't need to do it again.
5. Bonus & Promotion Terms
Golds Live regularly offers a range of bonuses and promotions, each with its own specific terms. The general policies are as follows:
- Each bonus offer must be claimed within its specified validity period.
- To withdraw bonus funds, the specified wagering requirements must be met.
- Wagering requirements mean the bonus amount must be wagered a specified number of times.
- The same bonus cannot be claimed more than once.
- If bonus abuse is detected, the associated winnings will be voided.
- Bonus wagering does not apply equally across all games — slots and other game types carry different weightings.
About the Referral Bonus
You can earn a referral bonus by referring a friend. To qualify, the referred person must register using your referral code and complete their first deposit. Bonus amounts and terms are updated on the Rewards page.
6. Gaming Rules & Fairness
All games on Golds Live use internationally certified Random Number Generators (RNG). Every game outcome is fully impartial and verifiable. The following activities are strictly prohibited:
- Playing games using bots, scripts, or automated software.
- Intentionally exploiting any game vulnerability or bug.
- Attempting to collude with other players to influence game outcomes.
- Using the platform for money laundering or any illegal purpose.
If any of the above activities are detected, the account will be immediately closed and all balances will be forfeited.
7. Sports Betting Rules
In the Sports Betting section on Golds Live, you can place bets on cricket, football, e-sports, and more. Here are the key things to know:
- Odds are subject to change — once a bet is confirmed, the odds at that time will stand.
- If a match is cancelled or postponed, bets are generally refunded.
- During live betting, odds updates may be delayed due to network issues.
- Always confirm the odds before placing an in-play bet.
- If one leg of an accumulator bet is voided, the applicable void bet policy will apply to that selection.
8. Account Closure & Suspension
Golds Live reserves the right to suspend or close an account without prior notice under the following circumstances:
- Violation of any provision of these terms and conditions.
- Registering with false or incomplete information.
- Fraudulent or suspicious activity.
- Operating multiple accounts.
- Bonus abuse.
You can also request account closure at any time by contacting support. If you have a valid balance remaining, you will be given the opportunity to withdraw it first.
9. Responsible Gaming Policy
Responsible gaming is central to Golds Live. We believe gaming should be for entertainment — not a source of financial stress. That's why we offer every member the following tools:
- Set daily or weekly deposit limits.
- Option to enable a session timer.
- Self-exclusion for a set period of time.
- Option to permanently close your account.
For More Details Play Responsibly Visit the page. If you feel you are losing control over your gaming, contact support@golds.live immediately.
10. Dispute Resolution
For any disputes regarding game outcomes, payments, or your account, please contact our support team via live chat or email first. Include your transaction ID or any relevant details when submitting a complaint.
If your issue isn't resolved with the support team, you may escalate your complaint to management. Golds Live is committed to resolving all disputes fairly and transparently.
11. Changes to Terms & Conditions
Golds Live reserves the right to update these Terms & Conditions as needed. For any significant changes, a notification will be sent via SMS to your registered mobile number or through the app. Continued use of the platform after updated terms take effect will be considered acceptance of the new terms.
The date of the most recent update is always visible at the top of this page. We recommend checking it regularly.
12. Contact & Support
If you have any questions about these terms or need clarification on anything, please get in touch with us:
- Email: support@golds.live
- Live Chat: 24/7 support available in Bengali
Our support team is ready to help in Bengali — anytime, with any question.
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