This Privacy Policy ("Policy") Golds LiveThis explains in detail how personal information is collected, used, and protected for users of the website and app. By using any Golds Live service, you are considered to have agreed to this policy. We believe your right to privacy is of the utmost importance, and this policy was created with that belief in mind.
This policy is written in Bengali so every member can understand it with ease. If any part is unclear, please reach out to us at support@golds.live.
1. What Information We Collect
Golds Live collects your information in several ways — some you provide directly, and some is gathered automatically. Full details are outlined below:
Information You Provide Directly
- Name and mobile number (collected at registration)
- Date of Birth (for age verification)
- Payment account details (bKash/Nagad/Rocket number)
- ID document details for KYC verification (NID/Passport)
- Information provided when contacting support
Automatically Collected Information
- IP Address & Device Type
- Browser & Operating System Information
- Activity logs on the platform (pages visited and when)
- Gaming session data (time, amount, game type)
- Information collected from cookies and similar tracking technologies
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Name & Mobile | Account Management | For as long as your account remains active |
| Payment Information | Transaction Verification | 5 Years |
| KYC Documents | Identity Verification | 5 Years |
| Gaming Logs | Security & Dispute Resolution | 2 Years |
| IP Address | Fraud Prevention | 1 Year |
2. Why We Use Your Information
Golds Live uses your information only for specific, legitimate purposes. It is never used for anything beyond what is necessary. The core purposes are:
- Creating and managing your account.
- Processing deposits and withdrawals securely.
- KYC verification and identity confirmation.
- Fraud and money laundering prevention.
- Providing customer support services.
- Sending promotions and bonus offers (with your consent).
- Improving platform performance.
- Complying with legal obligations.
Marketing Communications
Golds Live obtains your consent before sending any promotional messages. You can unsubscribe from SMS or email communications at any time. Opting out of marketing messages will not affect support or transaction-related notifications.
3. Who We Share Your Information With
Golds Live does not sell your data to advertisers or unauthorized third parties. However, information may be shared with certain trusted parties in specific circumstances:
- Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
- Game Provider: Minimal session data is passed to the provider's platform for certain live games.
- Legal Authorities: Information may be disclosed to regulatory authorities if required by a court order or legal obligation.
- Security Partners: With authorized cybersecurity partners for fraud detection and prevention.
In all of the above cases, third parties receive only the minimum information necessary and are required to comply with Golds Live's privacy standards.
4. Cookie Policy
The Golds Live website and app use cookies — a standard part of any modern website. Cookies are small text files stored on your device that help improve site functionality. We use three types of cookies:
- Essential Cookies: Protecting login sessions and performing security checks — the site cannot function properly without these.
- Functional Cookies: Remembers your preferred language and settings.
- Analytics Cookies: Used to understand which pages users visit most — no personally identifiable information is collected.
Cookies can be managed or deleted through your browser settings, but disabling essential cookies may cause certain features to stop working.
5. Your Rights
As a Golds Live user, you have several important rights regarding your personal information:
- Right to access: The right to know what personal information we hold about you.
- Right to Rectification: The right to request that incorrect or outdated information be updated.
- Right to Erasure: Request to have your data deleted under certain circumstances (unless retention is required by law).
- Right to Restrict Processing: Request to restrict the use of your data for specific purposes.
- Right to Data Portability: The right to receive your data in a readable, portable format.
- Right to Object: The right to object to marketing communications.
To exercise any of these rights, email us at support@golds.live. We typically respond within 30 days.
6. Data Security Measures
Golds Live follows the highest industry security standards to protect your data. No single measure is enough — that's why protection is enforced across multiple layers:
- 256-bit TLS/SSL encryption — applied to all data transmissions.
- Multi-Factor Authentication (MFA) support.
- Advanced firewall and DDoS protection.
- Regular security audits and penetration testing.
- Sensitive data is stored on servers in an encrypted state.
- Restricted staff access — no one can view your data unless it is necessary for their role.
No one can guarantee absolute security on the internet. Golds Live takes every possible precaution, but we also encourage you to use a strong password and keep your login credentials confidential.
7. Protection of Minors' Information
Golds Live is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. Age is verified at the point of registration. If you believe a minor's data has been collected, please contact us immediately at support@golds.live — that information will be deleted without delay.
8. International Data Transfers
Golds Live primarily stores data on servers located in the Asia region. In some cases, data may be transferred to servers in other countries due to technical infrastructure requirements. In all such cases, the same standard of security is maintained and the data remains protected under this policy.
9. Links & Third-Party Services
The games section on Golds Live includes content from third-party game providers. These providers may have their own privacy policies that differ from Golds' policy. We are not responsible for how they handle user data. However, we only work with providers who follow industry-standard privacy practices.
10. Policy Changes
Golds Live may update this Privacy Policy from time to time. For any significant changes, you will be notified via SMS to your registered mobile number or through an in-app notification. The effective date of the latest update will always be shown at the top of this page. Continued use of the platform after any changes constitutes your acceptance of the revised policy.
We recommend checking this page regularly, especially if you are an active Golds Live user.
11. Contact & Complaints
For any privacy-related questions, concerns, or complaints, please get in touch with us:
- Email: support@golds.live
- Live Chat: 24/7 support available in Bengali
We aim to respond to all privacy-related complaints within 30 business days. If a matter requires more time due to its complexity, you will be informed in advance.
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